Promoter Academy

An integrated training, scoring, and retention system for 140 in-store promoters across 15 regions

Pesticide-Free Lab-Tested Farm-Traceable
140
Promoters
15
Regions
10
Modules
4
Languages
The Challenge

Why promoters leave and why customers don't convert

The current promoter workforce faces high attrition, inconsistent training, and no structured performance tracking

📉

60%+ annual attrition

Promoters leave within 4 to 6 months. No structured retention path, no tenure milestones, no reason to stay.

📋

No standardized training

New hires learn on the job with no curriculum. Product knowledge, objection handling, and shelf standards vary wildly by store.

📊

No performance visibility

Managers have no composite view of promoter quality. Attendance, sales, NPS, and training are tracked in separate systems or not at all.

🛒

Shelf execution gaps

Planogram compliance is inconsistent. No photo-based auditing, no mystery shopping, no way to benchmark across stores.

The Solution

Five systems, one integrated platform

The Promoter Academy connects training, scoring, incentives, retention, and early warning into a single system accessible from any phone

System 01
📚

Training Academy

3-level curriculum across 10 modules, delivered as AI-generated video explainers and in-app quizzes in 4 languages

Foundation (0-3 months) > Growth (3-9 months) > Mastery (9-18 months)
System 02
📊

100-Point Composite Score

A single number that captures everything. Academy progress, sales, mystery shopping, attendance, NPS, and peer reviews combined monthly.

Gold 90-100 · Silver 75-89 · Bronze 60-74 · At Risk below 60
System 03
🏆

Incentive Tiers

Performance-linked bonuses tied to composite score. Gold tier earns 2x bonus plus gift hamper. Monthly leaderboard with Star Promoter recognition.

Leaderboard by zone · Star Promoter of the Month · Best NPS · Top Referrer awards
System 04
🤝

Retention + Referrals

Tenure milestones at 6, 12, 18, and 24 months with cash bonuses and certifications. Referral program pays up to ₹2,500 per successful hire.

6-month cert · 12-month Star badge · 18-month Ambassador · 24-month offsite invite
System 05
⚠️

Early Warning System

Automated alerts when a promoter's score drops below 50 for 2 weeks, attendance falls under 80%, or no app login for 3+ days.

SPOC auto-call · Manager alerts · Coaching plan triggered at At Risk tier
Curriculum

10 modules across three tenure levels

Each module has an AI-generated video explainer, key takeaways, and a scored quiz. Completion earns 2 pts per module plus 0.5 pts per quiz passed at 67%+.

🌱

Level 1: Foundation

0 to 3 months · 4 modules

Brand fundamentals, product knowledge, pesticide-free differentiation, and store hygiene basics

Understanding DeHaatPesticide-Free Difference Product KnowledgeStore Hygiene Basics
📈

Level 2: Growth

3 to 9 months · 3 modules

Consumer conversations, objection handling with the LEAF method, pricing intelligence, and sales excellence

Consumer ConversationsPricing IntelligenceSales and Excellence
🏅

Level 3: Mastery

9 to 18 months · 3 modules

Advanced in-store execution, SFA and digital tools, and the Brand Ambassador certification assessment

Advanced In-Store ExecutionSales Ops and Digital ToolsBrand Ambassador Certificate
Scoring

100-point composite score

Six data sources combined into one monthly score that determines tier, bonus, and recognition

Score Components
📚
Academy Score
2 pts/module + 0.5 pts/quiz (67%+) + 2.5 certification bonus
25
💰
Sales vs Target
100%+ = 20 · 85-99% = 15 · 70-84% = 10 · below 70% = 5
20
🕵️
Mystery Shopping
Monthly unannounced audit, scored on standardized rubric
15
📅
Attendance
95%+ = 15 · 90-94% = 12 · 80-89% = 8 · below 80% = 0
15
Customer NPS
8/10 avg = 15 (min 10 captures/month) + 2 bonus for 30+
15
🤝
SOP + Peer Review
5 pts SOP compliance + 5 pts peer rating (monthly 5-point scale)
10
Total100
🥇
Gold
90 to 100 points
2x bonus + gift hamper
🥈
Silver
75 to 89 points
1.5x bonus
🥉
Bronze
60 to 74 points
1x bonus
⚠️
At Risk
Below 60 points
Coaching plan activated
Retention

Tenure milestones and referral incentives

Cash bonuses, certifications, and peer recognition designed to keep promoters engaged past the 6-month drop-off point

🎯 Tenure Milestones

🎯
6 Months
Completion certificate
₹500
12 Months
Star Badge on profile
₹1,000
🏅
18 Months
Ambassador certification
₹1,500
👑
24 Months
Annual offsite invite
₹2,000

🤝 Referral Program

On joining₹1,000
At 90-day retention₹1,500
Total per referral₹2,500
Bonus score points+5 pts
Referral bonuses are paid in two tranches to incentivize quality hiring. The referrer also earns 5 bonus composite score points.
Early Warning

Automated alerts before it's too late

The system flags at-risk promoters before they disengage, giving managers time to intervene

📉
Score below 50 for 2 weeks

Auto-triggers a coaching plan. Manager receives a notification with recommended next steps.

📅
Attendance below 80%

Auto-alert to zone SPOC. Promoter receives an in-app nudge. Escalation if no improvement in 7 days.

📱
No login for 3+ days

SPOC receives a call-back reminder. The system tracks login frequency as a leading indicator of attrition risk.

Content

AI-generated training content

All module content is produced using AI avatar and animation tools, delivered in four languages through the web app

🎥

AI Avatar and Animation

HeyGen and Synthesia-generated video explainers, multilingual at scale. 60% of all training content.

💻

In-App Interactive

Quizzes, pocket guides, and execution checklists built into the training platform. 40% of content.

🇬🇧 English🇮🇳 Hindiमराठी Marathiಕನ್ನಡ Kannada
Platform

The Training Platform

A simple web link. No app to install. Runs on the phone they already carry.

📊

Tenure-based learning path

Video + quiz modules

🏆

Zone leaderboard with Star Promoter

📸

Planogram photo upload (every 7-10 days)

💯

100-point composite score dashboard

🌐

4 languages, zero install, works on any phone

👔

Manager dashboard with tier distribution

⚠️

Real-time alerts and early warning system

Open Live Prototype
Target Outcomes

What this system is designed to deliver

90%
Training completion
Up from near-zero structured training
-40%
Attrition reduction
Retention milestones + referral loop
1.4x
Sales lift
Trained promoters vs untrained baseline
8+
NPS average
Customer feedback captured at shelf

See the prototype in action

Explore the promoter app and manager dashboard. No login required for the demo.